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Archive for the ‘SEO’ Category

Making every word count

People do not read websites like newspapers or books. Reading from a computer screen is a more laborious process and can be 25% slower than reading from paper. Readers are put under pressure to scan the page and select information relevant to them.

With this in mind, writing copy for your site can seem terrifying.   How do make sure visitors find what they want? How can you engage them more? Writing good content is not impossible but it does take practice.  Here are our top ten tips to get you started:

  1. Headlines should tell users what the page is about. Being too clever can backfire.
  2. Make the first sentence after the heading count.
  3. Use 50% less copy than you would for printed material. If you have more to say, move it to secondary pages or make it available to download as pdf.
  4. Put keywords, statements and important information in bold. This helps users pick out what is important to them quickly.
  5. Break copy up. Use bullet points and sub-headings to make copy more scannable and easy to read.
  6. Structure copy using the inverted pyramid style so users get the most important information first before drilling down to detail.
  7. Avoid marketing language. This bogs users down with unnecessary words to process. They need to get information quickly. It can also turn them off.
  8. You don’t have to be polite. This delays users so “welcome”, “please” and “thank you” can be dropped without being rude.
  9. Avoid using “Click here”. As well as being lazy, it is a no-no for disability standards. Replace it with an action and tell you reader what will happen, e.g. Visit the MintTwist blog for awesome posts.
  10. FAQ and Help pages should get to the point. Don’t be afraid to say yes or no – it’s the answer people are looking for. Say it, then explain.

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What effects will smart phones have on websites in 2012 and beyond?

All the data coming out of the researchers suggests that the trend towards smart phone/tablet usage and away from desktop/laptops is taking hold.  E-Consultancy are reporting that 57% of US professionals say that they will use a smart phone or tablet device as their primary source of internet usage (vs a PC).  They are also predicting a rise in the proportion of online spend that is dedicated to Mobile, today in 2011 it is 15%, in 2015 it is predicted to be 64%.

What does this mean for our warm and snuggly websites?

Maybe not that much.  As is the way with things, they tend to evolve rather than spontaneously transform (albeit at a speedy pace in the digital world).  The same E-Consultancy data appears to show that the focus of mobile spend is around 3 areas – the mobile web, mobile search and social networking.

Some more examination of these phenomena reveals that they are all in fact evolutions and in some cases the same animals as those faithful ‘old’ websites that we know and love so well.

What does this mean for my business?

Mobile Search

Mobile Search

Mobile Web

The vast majority of updated websites will be compatible with Smart Phones, HTML5 based websites are entirely supported.

Moving forward, it is worth considering creating a mobile version of the existing site, this means presenting the content in a way that is ‘mobile friendly’, i.e. short, concise with a focus on contact information.  This need not be an expensive addition to your brief – correctly put together it would be an extension of the existing website system.

Mobile Search

Again, if you are engaging an SEO or Web Marketing agency, Mobile search will be partially covered by the traditional SEO work that is taking place.

Moving forward, if the website system has been designed in a manner in which it supports both platforms as mentioned above, the job of specifically optimising for mobile platforms should be a natural extension to the SEO campaign work and mean only a minor increase in budget.

Social Networking

The Social Networks have been quick to capitalise on the Mobile Web and have extended their systems intelligently to support mobile platforms.  They have designed new front-ends, optimised for the mobile experience that leverage the same application and database systems that power their PC and laptop interfaces.

In order to be successful here, businesses need to engage in a progressive Social Network marketing campaign that is integrated with the SEO (the Social Networks will make the technology work).  By doing this, businesses will be able to leverage their website and SEO plays to improve the outputs of their social endeavours.  It’s all about good old-fashioned strategy and correctly done it results in more potential customers engaging the website via online channels – from the mobile, PC and the of course the real world also :)

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Facebook recently reached the momentous landmark of having 500 million users. When you consider there are close to 7 billion on planet earth this means that 7% of the world’s population is on Facebook.

In certain countries such as the United States, the UK much of Europe and Japan almost everyone between the age of 15 and 29 has a Facebook account. However in these countries the internet has existed for a several years and young people are now growing up with the technology.

But this does not show the full Facebook picture. There are lots of countries where the internet is a much more recent phenomenon and it is changing the way young people in particular interact and share information.

For example the UAE perhaps does not have the world’s fastest most reliable internet service but the Facebook penetration is very high. It could be argued that because the population is much smaller in comparison to the US and the UK it is not a fair statistic.

On the other hand, it could be argued that the high Facebook penetration shows just how much of an influence the social networking site has. If people have access to the internet, depending on their age and other demographics, they will almost certainly have a Facebook account.

The UAE has become an important region of financial investment and infrastructure growth. It is now home to the world’s tallest building the Burj Khalifa. Dubai is a city which has emerged from the desert as a leading centre for a wide variety of businesses and industries.

facebook marketingIn Europe and America nearly all businesses now have websites and the standard is always climbing. Businesses are now putting a lot of effort and money into web marketing and SEO because they understand that in such competitive markets and advantage or opportunities must be exploited to the fullest.

The car manufacturing giant, Ford revolutionised personal travel by implementing mass manufacturing to produce the Model T which really opened up the car market to a much wider group of people.

In 2010 Ford again revolutionised the industry by launching its new Explorer model only on Facebook. More and more businesses are looking to social media for marketing opportunities as it offers businesses the chance to interact with customers and to gain valuable insight into products and services.

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For those working in the web design industry, browser choice is often a topic filled with debate. For anyone who surfs the net browser choicer can also be a very personal matter and recent data suggests that browser choice is increasingly diversified.

In the beginning there was Netscape Navigator. However by 2002 the browser had all but disappeared. This was primarily down to the growth in Internet Explorer, and the dwindling development efforts by the Netscape Corporation.

Internet explorer is a bit like Ghenkis Khan and the Mongol Empire. Perhaps not the most obvious comparison, but give me a chance. So, Internet Explorer was launched in 1995 and by 2003 had a market share of close to 95%. Between the year 1206 and 1280 the Mongol Empire grew to stretch from Korea to Moscow.

The rapid expansion of the Mongol Empire is much like Internet Explorers rapid growth in popularity. The development of Internet Explorer was also fairly rapid and progressive. The Mongols were also progressive and introduced new technology and new thinking into a medieval Eurasia.

However like all Empires, over time cracks begin to appear. For the Mongols, their days of power were numbered and to make matters worse the epic trade routes that were built up now helped spread the Black Death which decimated both Mongol and other populations.

browser warsIn 2010 Internet Explorer had a market share of 60% which is a long way of its 2003 peak of 95%. This begs the question, what happened? The answer is quite straightforward. Mozilla happened.

Mozilla created the web browser Firefox and it really came into its own with its 3.5 and 3.6 versions and now their latest version, Firefox 4 is available to download. The browser is currently competing with Internet Explorer for top spot, but right now it has a market share of about 30%.

Internet explorer was never going to maintain a market share of 95%. Competition from Mozilla, Google’s Chrome and Safari ensured this. In my own experience having started with Internet Explorer, then on to Google Chrome, I am now using Firefox 4 and have found it to be an excellent web browser.

In my field of SEO and web marketing I believe Firefox offers me the best web browsing experience. It is well designed, easy to use and highly customable. The amount and variety Firefox Add-ons available is exceptional and definitely provides me with very important data and information.

Greg Jacobs

Content Manager
http://www.minttwist.com

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World Summit AwardSince the internet was developed digital content has come a long way. If you look at web pages of the mid to late 1990’s you will find that they are much more simplistic, both in terms of appearance and functionality.

Fast forward to 2011 and the internet, some might argue, has become the eighth wonder of the world. The difference between the internet in 1996 and 2011 is integration. Today the internet forms an integral part of our lives and even forms part of our identity.

For half a billion people at least, there is a site which allows you to share with the world your life and everything about it. Yes the Facebook generation is here, they are here to stay and content is king. The Facebook generation has grown up with the modern glossy internet which has evolved to become incredibly technical and capable with lots of potential.

However, content is not universal. Different people in different countries will interpret content differently. Different languages are spoken in different countries and the way people will read will be vary across regions and countries. Therefore the design of a website and the content within are the two most important factors for success.

Showcasing digital content gives web designers and developers from around the world the opportunity to raise their profile. Events such as the World Summit Awards allow web design Dubai to compete and showcase its work amongst the best.

The WSA competition sets out to determine the world’s best and most innovative e-content and ICT technology. Winning this competition gives tremendous international recognition which is why web designers and developers from around the world are so keen to win this prestigious prize.

Web design UAE is pushing hard to meet the deadline of March 17th.After last year’s competition there was a lot of interest following the success of the ‘Hesabi –My Math’ project. It was judged to be a great product for children because it makes learning more enjoyable and more like a game which maintains children’s attention levels.

Innovations and success such as this has paved the way for technology in the region. The web design and development market along with web marketing and SEO is progressing at a rapid pace in the UAE as is the demand for such services.

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The Next Big Search Engine?

Bing is a rising contender in online searchFor a long time Google has been the undisputed heavyweight in search.  Ever since it was first launched more than ten years ago, it has won over fans with its simple interface and focus of returning the most relevant results in the quickest time.  Google has definitely helped the Internet’s association with the fast, almost instant, availability of information.

When Google first launched, there were a number of competitors vying for the lion’s share of online search – Yahoo, AOL, MSN, Ask, Alta Vista, Lycos and many more.  Google seemed to arrive and blow everyone else out of the water and show no signs of slowing.  It’s now almost impossible to imagine using the Internet without Google – it ranks as the number one website for many countries according to Alexa.  Its market share of search is as much as 85% globally and it continues to provide new services such as Maps, Places, Gmail and Docs.  Google has now even become immortalised in the English language with the verb ‘to google’.

What happened to the other search engines then?  Yahoo continues to be a key player in the US especially.  However, its usage seems to be slowly losing ground to competitors.  Microsoft’s newly re-launched search service, Bing, is expected to leapfrog Yahoo in the next 12 months to be the second largest search engine.  Check below to see a table showing the top search engines in the US for December 2010 (according to comScore):

Search Engine Statistics for America

As you can see, Google totally dominates the US search market. But what about globally? Based on Net Market Share data for 2010, we can see that Google performs even better worldwide than in the US:

Global Search Engine Statistics

Google has an unprecedented market share – no other search engine even comes close! Interestingly, you can see that Chinese search engine Baidu ranks at number three. This is an amazing achievement considering the narrow demographic it caters to (bearing in mind Baidu is largely only used in China whilst Google is global).

What next for the online search industry? Well, it is hard to imagine any other search engine being able to dislodge Google’s strong hold but let’s look at some hypothetical contenders:

1. Bing

Yes, Bing! Although probably not going to beat Google, many people forecast it to become the second most used search engine soon. Coupled with the merger with Yahoo and it is easy to see how Bing will become more of a competitor for Google.

2. Baidu

Baidu is arguably the most significant contender to Google. Whilst it may only reign supreme in China, China’s population is expected to grow and its economy recently dislodged Japan as the world’s second largest – arguably whoever can crack the Chinese Internet market is in for a good future. What will be key though is if Baidu can branch out to other geographies. Interestingly, its ranking in other neighbouring areas is less significant. According to Alexa it is the 7th most popular in Hong Kong whilst only being 9th in South Korea and 15th in Taiwan. Baidu’s growth overseas will be the most important factor in determining whether it will be a genuine competitor to Google or not.

3. YouTube

Yes, I know it is not technically a search engine but you do search on it! Interestingly, YouTube recently become the second largest search engine in terms of monthly searches performed. This represents a huge shift in the way people are searching for information. As broadband becomes the norm and advertisers continue to embrace online media, media-rich content is becoming standard. YouTube (which Google owns) highlights two things about the Internet. Firstly, Internet users enjoy communicating and secondly, text is no longer enough. Neither is animated gifs. For SEOs, web marketers and anyone associated with the web world – ignoring the power of YouTube and multi-media search may prove to be a mistake.

4. Facebook

Last but not least, a small website you might not have heard of yet. Facebook’s growth has been unparalleled – adding hundreds of thousands of users daily. At the moment, Facebook is still very much centred around users and people. You can’t search for information in the same way but more and more information is getting uploaded to Facebook pages for people to ‘like’. Additionally, Facebook gives companies and individuals the ability to speak directly to visitors in a way that is not often afforded to them on websites and traditional media.

So there we have it! Google is probably going to continue to be the undisputed search behemoth but there are numerous contenders vying for second place. What will be most interesting is to see how traditional search engine alternatives develop. As Facebook gears up to launch its new communication platform (including emails), does this signify Facebook’s intent to become the new Google? We will have to wait and see! What are your predictions for the online search industry?

-

MintTwist are a leading agency for web design in London. We are also a leading company for SEO and web marketing in London. Colin is part of the web marketing team and you can contact him here: colin@minttwist.com.

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Gold Matrix launched in October 2010 to buy scrap gold and now sells gold bars, gold coins, silver bars and silver coins. The site also has a gold calculator, allowing users to work out how much their gold is worth before selling. Gold prices are updated twice daily through a simple admin system.

MintTwist have continued to work with Gold Matrix on their web marketing campaign, optimising the site for SEO, as well as managing its social media activities.

Visit http://www.gold-matrix.com

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These days web design URLs are not as meaningless as they used to be. Everyone always makes sure they use SEO-friendly URLs.

For this example let’s consider the title “Web design London

Let’s say that MintTwist have a website with a content management system and let’s consider the average CMS.

Most CMS will automatically generate an SEO friendly URL from the title of the page, as mentioned in this case, “Web design London“. This means that our SEO friendly URL will be web-design-London. But what if we don’t want that as the URL?

What we could do is have a field that allows us to enter the  URL we want. Makes sense right? So we can add that, but isn’t it a bit of a bother remembering that you have to format it for a URL? Well if you use our little function below it will sanitise your input string without it having to be done on the back-end.

$.fn.slug = function()
{

return this.val().replace(/[^a-zA-Z 0-9-]+/g,”).toLowerCase().replace(/\s/g,’-')

};

This simple function will make sure that there are only alphanumeric characters and hyphens in your string so you can write your page URL without having to do it all in lower case and remembering to add a hyphen instead of a space.

You can use this function very easily; consider the example below:

$(‘#pageName’).val();

var pageSlug = $(‘#pageName’).val();

To use this function on the page slug variable you would simply append the jQuery function we have created.

var pageSlug = $(‘#pageName’).val().slug();

Easy, no?

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You’ve spent months planning and talking about your new website.   Agencies have been interviewed and briefed, you’ve looked at designs and waited patiently for the build to finish…but one thing is missing.   Content.

Content is often the last thought but it should be one of your first. Writing what goes into your website at the beginning:

  • Helps you focus on the structure and aims of the site.   By thinking through what will go on the site, you are more likely to drop redundant sections and develop better ones.
  • Assists web designers in producing better more accurate designs.   What you have written informs and inspires them about your company.
  • Minimises development time – you will receive a test site that is 95% complete, leaving you free to concentrate on fixing bugs and making final tweaks, rather than feeling the pressure to produce hundreds of words.
  • Gives you a head start with SEO.   With your content written, you can start planning your SEO strategy and give your site the best possible launch.

Creating content can quickly become an elephant – weeks away from launch it is a small speck in the distance. Suddenly it’s large and looming. One of the biggest reasons people put it off is that they are unsure how to write engaging copy, and copy that will work for SEO. Good copy can reap big returns so it is worth taking the time to research how to do it properly. Check out our Top Ten Tips for Web Copy and the Short Guide to SEO from MintTwist and kick start your content today.

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SEO (Search Engine Optimization) should be an integral part of the planning, designing and development process for all new websites.  Similarly, if you have a website and it hasn’t been SEOed then you should think about starting.

Search engine traffic should be the number one driver of traffic to your website.  The percentage of new visits from search engine traffic is higher than direct traffic and should be considered more valuable – new visits mean potential new customers!  Being found in search engines isn’t the be all and end all though – being number 1 in search results should be your main goal.  Being number one means you will get the lion’s share of search engine traffic for that search.

The first thing you need to do is identify the keywords you want to rank well for, the level of traffic for those keywords and how hard it will be to rank well for that keyword.  These two factors shouldn’t be ignored.  It’s all well and good trying to rank for ‘cars’ but the likelihood off your website ranking first is nigh on impossible.  Instead, focus on the long tail – keywords which are more defined.  They’ll be less relative traffic but you’ll have a better chance of ranking for them.  Potential keywords should be analysed for both search volumes and opportunity.

SEO Tips from MintTwist

Once you have identified the best keywords to target (and this can be a large piece of work), the next step is to do some on page SEO.  Optimising your website and web pages will greatly benefit your SEO campaign.  On page SEO has many different elements.  The most important are:

1. Content

Having good, keyword relevant content on your web pages will greatly help them to get indexed by search engines for keywords.  Broadly speaking, you should aim for at least 300 words of content.  Not only is content beneficial for user experience but it is by far the most natural way of increasing your visitor numbers.  However it is possibly also the element which takes the longest time to see results.  It is important to make sure your content is keyword rich but not keyword saturated.  Search engines use highly intelligent mathematical equations and algorithms to determine what your page is about, how good it is and what search terms it should rank it for.  But, they are only algorithms – they are not human monitored.  You need to help the search engines understand what your page is about.  Writing about cupcakes, televisions and the United Kingdom will only confuse the search engine.  They like to pigeonhole pages and sites into neat little categories.  Make sure you can do that with your pages.

2. Meta data

The role of Meta data has become controversial in the world of SEO but it is still important.  Meta data is behind the scenes information that search engines and other websites use to gather information about your site.  The two most important Meta data elements for SEO are keywords and the description.

The description, as you can imagine, is a description of your site.  This is the paragraph that gets shown under your website title in search results.  It is important to note that Google doesn’t use these to judge the quality or relevancy of your website.  Instead you should utilise these as prime advertising spots.  Sell your company or business here!

Here are examples of bad and good Meta descriptions:

Bad Meta Description:

Bad Meta Description

Good Meta Description:

Good Meta Description

It’s also important to note that you only have 150 characters to write your Meta description.  If you write too many then they won’t get shown.  Make sure you utilise this search engine real estate well.

Additionally you have the meta tag for keywords.  Here you should add your selected keywords for your web pages.  However, it’s also important that each page has a unique set of keywords for their meta tag to get the most benefit from them.

3. Title

The title of your pages is something that search engines take into consideration.  Having a keyword driven title will definitely help your SEO efforts.  The most important thing to consider is search engines rate the relevancy of your title and links based on their syntax – going left to right.  That is to say, keywords in your title found at the beginning (to the left) will be given more weight than those at the end (towards the end).

Using MintTwist as an example, here are two titles:

- ‘MintTwist – Web Design London’

- ‘Web Design London – MintTwist’

In the first title, ‘MintTwist’ will be the most important keyword, whereas in the second title ‘Web Design London’ will be more important.  It is up to you whether you want to put more focus on your brand name or your services although from a search traffic perspective, targeting services and associated keywords will be more beneficial.

4. URLs

Lastly, something that is very important to consider is URLs and URL structure.  All URLs need to be friendly – that is to say, reflective of the content.  Having a URL like http://www.minttwist.com/web-design-london is much better than http://www.minttwist.com/services/web/service-area:12a/service-type:1.  Search engines will markdown the second URL but like the first URL – hopefully for obvious reasons!

One important thing to stress is that everything should be relevant and related.  For any individual page, URLs, titles, headers, on page content and keywords all need to be the same.  Having a URL that ends in ‘web-design-london’ but keywords that are about ‘web marketing in Spain’ will get you marked down for irrelevancy in search engine algorithms.  More specifically, they won’t understand what your page is about and are more likely to not rank it for anything.

Once your website has been fully optimised, the next step is to build links.  You can do this in numerous ways and it will hopefully happen naturally over time as people link to your website for X number of reasons.  However you can also build links manually.  Ways to do this include article writing, guest blogging and social media networking.  However, this takes up the most amount of time and you may want to outsource it to a web marketing agency.

MintTwist is one of London’s leading web design and web marketing agencies.  Please contact us if you would like a quote on any SEO campaigns and we would be happy to answer any questions.

Other links:

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2010 was a difficult year for many people in many different industries. After the difficulties of 2008 and 2009, 2010 was never going to be a boom year. Many economic analysts had forecast 2011 as a year of recovery and maybe a bit of growth in the economy. However, with widespread government spending cuts due, 2011 might be slightly premature.

Web design is quite a fast moving industry. Web design companies are constantly striving to improve their abilities and their knowledge in an effort to get ahead of the competition. This requires a web design company to pay close attention to what the likes of Google are doing.

Search engine optimisationThe pace of life today is incredible. Google has obviously picked up on this because loading speed is now part of the Google algorithm. Some websites contain huge amounts of data and others not very much, and both present challenges. For new websites your web design company should be aware of the latest Google algorithm and ensure the site is developed with it in mind.

Images are everywhere on websites and they are prime example of loading items which could hamper your site. It is imperative that the image file size is kept to a minimum and that they are ideally formatted in JPEG and GIF.

Another challenge for web designers and developers is to make sure the site being built is suitable for the various screen resolutions available today. The can range from 640 x 480 to 1024 x 768 and as technology improves resolutions are only going to get bigger and better.

There is also growing demand for websites to work with mobile devices such as the Apple iPad or Samsung’s Galaxy Tablet. Web designers are quite used to having to perform cross browser testing. Cross platform testing is certainly a growing aspect of web design and represents significant opportunities for various businesses.

The style of websites has changed so much in recent years. At first the web was all about bright flashy bold colours and fonts to grab the eye. Now, the best sites are those which use neutral colours and fonts which are easy on the eye and easy to use. Take Google, the world’s most successful site, notice anything?

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10 Steps for a Social Media Campaign

In today’s current culture of social networking and constant digital connectivity, social media marketing is becoming more and more important for advertisers, companies and customers.  Social media gives you a direct channel of communication with customers.  Making use of social media has numerous advantages – it opens up conversations, it allows you to monitor what is being said about you and inadvertently promotes your company too.  Here are ten great tips for anyone starting a social media campaign.

1. Plan Ahead

Planning is key for all decisions but you need to determine your goals for your social media campaign.  Ask yourself why you should become involved with social media?  Is it to build brand awareness?  Open up customer relationships?  Or are you trying to promote a new service or a special offer?  Knowing the answers to these questions will mean you can better focus your efforts meaning you get maximum efficiency.

2. What Resources Do You Have?

Social media is an umbrella term for a lot of different activities which require a lot of different skill sets.  Who is going to maintain the conversations that arise from your social media efforts?  Will it be you or someone else?  Can anyone in the team afford to devote the time to sustaining a social media campaign?  One of the most important aspects of social media is communication.  Setting up a great campaign and then keeping up with the conversation from it will mean that it’ll inevitably fail.

3. Who Are You Talking To?

Who Are You Talking To?The Internet is a huge place and there are online communities for everything.  Furthermore, these communities all act in different ways and spend their time doing different things.  Knowing who your target audience is, what they enjoy doing online and genuinely being able to engage with them will make all the difference.

4. Create Epic Content

This is definitely the most important aspect of all social media interaction.  Offering your customers and potential customers something interesting, engaging and worth sharing will mean they keep coming back for more and also send your content on to their friends.

5. Integrate Resources

Good social media marketing campaigns utilize lots of resources.  Facebook, Twitter, YouTube, blogs and so much more.  Using them to cross-promote your campaign will mean greater traction and more interaction.

6. Schedule Social Media

Schedule Social MediaAs mentioned earlier, the nature social media requires you to continually interact with other people in order to get the most of your campaign.  This can be hard to sustain if you have a million other things to do.  Create a schedule of when to check Twitter or when to post Facebook updates.  Set aside 5 minutes in the morning, at lunch and before you leave to monitor your campaign and sustain the conversation.  You’ll gradually get into the habit and it’ll become second nature like checking your emails.

7. Devote Your Time Properly

So much about social media is being a genuine contributor – endless self-promotional will get you nowhere fast.  Devote approximately 80% of your time to communicating without self-promotional and then the rest of the time feel free to plug yourself.

8. Quality Over Quantity

It can be tempted to judge the success of a social media campaign purely on the numbers.  However, quality is more important than social media.  Having an engaged audience of 1,000 people is better than 5,000 people who do not engage with you at all.

9. Allow Your Audience To Lead The Communication

It can be tempting to want micromanage your social media campaign, unfortunately this is practically impossible and is also not something to be encouraged.  The nature of the Internet means that it’s difficult to control what people will say about you.  The advent of blogs and micro-blogging means it’s now easier than ever for people to say what is on their mind.  Many companies will want to limit any negative conversations about their brand which is understandable.  However, instead of trying to silence them – engage with them to learn from any criticism.  This will is great for public relations.  As the old saying goes, the only thing worse than bad publicity is no publicity.

10. Learn and Refine

As with everything, you can always learn more.  Continually devote time to learning new tactics and ways to engage with people.  You can then go back and refine your campaign strategies and continually grow.

Social media shouldn’t be something to fear.  Learning to interact with online communities can appear daunting but it is something that will ultimately improve customer relations, boost brand exposure and can be enjoying to do.  What is becoming clear is that companies need to embrace the online social phenomenon and those that fight it are quickly getting left behind and have to play catch up.

Social Media

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